Requisition ID: (20009788)
Primary Location: United Arab Emirates-Dubai-Dubai
Job Function: Customer Service
Job Summary
Emerson Automation Solutions is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action. This position is opened by the Flow Controls Business Unit which is part of the Final Control Group.The order administrator is based in Dubai, United Arab Emirates and caters to all customers in the Middle East and Africa. The duration of the contract will be 1 year.
Job Description
To receive and process orders from MEA customers starting from reviewing the order, follow-up with the factory, handling change orders, till the invoicing stage for the Flow Controls BU equipment’s, spares and services.
Responsibilities
Order Entry:
- Assume responsibility for MEA WA order entry on all Flow Controls service, Education, Main equipment’s and parts orders received from LBP/Sales
- Review contracts & orders received from LBP/Sales and work with Sales, Project, Service, Education & Plant personnel to resolve issues.
- Load & manage orders into FF2 and Oracle / SAP order entry systems and any other internal systems as required.
- Co-ordinate with the Logistics and Warehouse team to ensure that the shipment has been delivered as per the INCO- terms to ensure the continuous progress in the process which will contribute to on time delivery of entire organization.
- Check payment terms thoroughly and apply for the bank submission documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders
- Setting up customer address in system via CVDH for LBPs only.
- Follow-up with factory for on-time delivery
- Co-ordinate with the shipping coordinator for the shipment of items and /or for the submission of necessary shipping documents.
- Forecast the monthly sales plan for Buyout orders and follow up on the same with CS team/Factories as needed to ensure that the forecast is met with.
Requirements:
Bachelor of Engineering/B.Tech
Administration & Organizational skills
IT skills
3-5 years of Experience
Excellent command on Spoken & Written English
Preferred Qualifications:
Instrumentation/Mechanical Engineering degree
Experience in Inside Sales, Order Entry (Technical)
Good command on Spoken & Written French and/or Arabic
