Job Purpose
Primary responsibility of the role is to handle all activities relating to guest accounts, receiving and filling of checks, posting, control of safety deposit boxes, mail & information services, cashiering procedures, foreign exchange payment/ settlement of guest accounts money change, room blocking and inventory, guest check-in, room transfers and other guest requirement.
Key Accountabilities –
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
- Cash hotel guests' personal and travelers’ vouchers and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests' request at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy and adhere to policies and procedures
- Upsells the hotel to guests whenever the opportunity arises.
- Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
- Blocks and pre-registers rooms according to reservation requests.
- Blocks rooms for arriving guests according to set procedures.
- Makes and follows through room-rate-name changes.
- Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
- Types all pre-registered and NSR key envelopes prior to guest arrival.
- Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
- Attends to every guest requests the best way possible.
- Keeps informed of the hotel’s emergency procedures.
- Checks supplies weekly in the work area and requisitions accordingly.
- Keeps updated on the system operation and procedures.
- Performs other duties as may be assigned from time to time.
- Updates the Guest experience software with the requisite details.
- Perform related duties and special projects assigned by Supervisor and manager.
Knowledge, Skills & Experience
Education
- Minimum Diploma in any discipline. Bachelor’s degree in Hotel Management / Course in Hotel Management preferred.
Job Experience
- 2 to 3 years’ experience 4 star hotel and above
Others
- Excellent interpersonal and communication skills
- Speak, Read and Write English
- Experience in Opera PMS advantage
- Pleasant personality
- Excellent grooming standard
- Energetic and cheerful
- Good knowledge on MS office
Qualifications
Work location/ Bur Dubai - Dubai, UAE
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Shift: Standard
Job Type: Full-time
