ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality, with high EQ.
- Minimum 2 years’ experience in Hospitality industry.
- Minimum 2 years’ experience in a similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
- Implement Marketing policies, procedures and controls so that all relevant procedural / legislative requirements and standards are fulfilled to ensure that the IBU delivers a service in accordance with company and brand-specific standards.
- Create, manage, recommend and implement Social Media campaigns through Sprinklr, and other platforms, as well as analyse and monitor Social Media results as compared to IBU specific competitors in accordance with the business and marketing strategy.
- Proactively develop, create and monitor strategic Social Media campaign recommendations to improve share of voice, engagement, and a comprehensive set of other Social Media metrics.
COMPETENCIES
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
