Room Controller
As a Room controller, your main duty is to support the front office operation on planning the pre arrival of the guests. Room Controller has a friendly and outgoing personality, and is genuinely interested in meeting and serving guests and supporting the team.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
- Follow up on guest needs and handle all related issues
- Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
- Arranging rooms for guests and groups which they expected in a friendly and caring manner according to Anantara procedures and standards.
- Communicate with HSKP which rooms they should rush in advance for the early arrival guest.
- Assistant with guest service agent, guest service center and duty manager to solve anything about the guests if they are in busy status.
Your experience and skills include:
Service focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Fluency in Russian language
Your team and working environment:
The pre-opening project consists of 3 famous Accor brands Adagio, Novotel and Movenpick hotels which will have a total of 924 keys including sold units all located in Jumeirah Village Triangle by Mohamed Bin Zayed Road (E311) opposite City Center Meisim.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
