Quality Point is looking for a tech-savvy and ambitious IT Support Engineer to join our team in Dubai. In this role, you will be a true business partner – helping all levels of team members in various departments leverage current and new technology to optimize performance. You’ll work on a broad range of cutting-edge on-premise and cloud technologies. The IT Support Engineer plays a key role in supporting Quality Point Customers and End Users as well as the Systems and Technology that they rely on daily to perform their essential job-duties. The successful candidate will provide technical support and manage both End-User and Systems generated incidents through to resolution while working closely with a cross-functional team of resources including 3rd party Service Providers. This is not simply a “break/fix” role – this position is critical to the support of our diverse IT infrastructure and will be the primary technical interface to our customers. We’re seeking a broad range of technical experience, but most importantly, candidates must enjoy developing working relationships, providing excellent service and supporting people of various technical ability through digital transformation. This is a chance to work for a company leading the charge on digital transformation in our industry!
Responsibilities :
Respond to and resolve problems that are escalated to the IT Support Team, ensuring timely communication on issue status and resolution
Update and maintain IT Operations documentation and Knowledgebase articles
Assist with Service Request fulfillment and project-based work
Administer end-user accounts including the creation and deactivation across Active Directory and other systems
Support and Maintain desktop and mobile technologies
Work with 3rd party vendors to resolve issues when required
Provide Support in the following areas :
Windows Operating system - XP-Windows, 7 – 10
Windows Servers (file servers, print servers, DNS, AD, RODC etc.)
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) – 2000-2016
Email support – Exchange & POP
MS Active Directory Administration
Office 365 Administration and support
Citrix desktop support
Firewalls, Routers and AP
Basic network, computer hardware, printer and mobile device support
Qualifications :
Associates Degree in Information Technology or related field
3+ years’ experience providing IT systems and end-user support in person and over the phone
Ability to take part in an on-call rotation requiring occasional after-hours availability (both onsite and remote)
Excellent communication and customer service skills
Understanding of a domain/corporate IT environment including PC/Laptop setup
Basic knowledge of network technologies (LAN, WAN, Wireless) and VPN clients (Cisco, SonicWall, Fortinet, etc.)
Able to investigate, analyze and troubleshoot end-user issues with laptops, desktops, network printers and hardware, Mobile devices (iPhone, Windows Mobile, Android, etc.)
Able to multi-task by working on several open tickets/projects simultaneously; ability to make decisions on issue resolution without supervision
Motivation to learn new skills and technology practices, with a focus on continual knowledge-based improvement
Familiarity with Microsoft SQL, Microsoft Dynamics, Veeam Data Protection, and VMWare preferred.
This job description is not intended to be all-inclusive. Quality Point may request and assign you other duties as needed.
To take advantage of this opportunity please email us on careers@qpointme.com
