DESCRIPTION
KEY RESPONSIBILITIES:
Meets and exceeds customer and team member expectations by providing Yes I Can!
- Service & Teamwork;
- Provides value added service to customers by doing whatever reasonable
- And possible to meet or exceed customer expectations
- Communicates effectively with customers, co-workers and supervisors needs.
- Meets Yes I Can standards
- Adheres to hotel policies and procedures:
- Attends work on time as scheduled
- Follows hotel’s standards regarding personal hygiene
- Minimizes dangers by following all safety rules and regulations
- Maintains a favorable reputation of the Radisson SAS Hotel at all times.
- Maximizes rooms’ revenue and sales for the hotel.
- Is available to register, process and greet customers promptly and in a friendly manner.
- Checks the daily arrival and departure list.
- Is aware, at all times, of current room status and room availability.
- Is fully aware of Radisson SAS service concepts.
- Is fully aware of, and knows how to handle, all current and future hotel promotions.
- Minimizes loss of revenue by adhering to all established credit procedures.
- Keeps effective key control.
- Ensures that guests’ mail and messages are delivered promptly.
- Handles difficult situations effectively.
- Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.
- Responds to negative comments and complaints; and notifies the Assistant Front Office Manager immediately for appropriate follow-up.
- Is fully conversant with the hotel reservation system.
- Maintains high confidentiality with regards to guests’ privacy.
- Reports any suspicious behavior of a guest or a staff to the Assistant Front Office Manager.
- Notifies the Housekeeping Department regarding lost and found objects.
- Follows emergency procedures to provide for the security and safety of guests and employees
- Maintains own working area and materials clean, tidy and in good shape: reports defective materials and equipment to the Assistant Front Office Manager.
- Continuously seeks and endeavors professionalism in own job function.
- Is fully aware of, and knows how to handle all current and future hotel promotions.
- Supervises co-ordinates and directs Receptionists